A pre-order means your piece is made specifically for you after you place your order. We don't hold stock — each item is produced, hallmarked, and packaged individually before it ships.

The current pre-order opens June 1, 2026. Estimated delivery is August 2026. You'll receive a shipping confirmation with tracking as soon as your order dispatches.
Total wait time is up to 8 weeks.

Payment is taken in full at checkout when you place your pre-order.

You can cancel your order before production begins. Once production has started, cancellations are no longer possible. Contact us at hello@quebelek.com as soon as possible if you need to cancel.

We accept all major credit and debit cards, as well as Klarna for buy now, pay later options.

Yes. All payments are processed through Shopify's secure checkout with 3D Secure authentication.

Yes — shipping is free on all orders within the EU, no minimum required.

For pre-orders, estimated delivery is 8 weeks from order date. For future stock orders, EU delivery takes 2–5 business days once dispatched. 7–12 business days for outside EU.

You'll receive a tracking email as soon as your order ships. Use the link provided to follow your parcel in real time.

Email hello@quebelek.com with your order number within 14 days of delivery. Items must be unused, unworn, and in original packaging.

We don't offer direct exchanges. Return your order for a refund and place a new order for the piece you'd like.

Items purchased during sales, promotions, or archive events are not eligible for return or exchange, unless the item is defective.

Within 5–7 business days of receiving your return, to your original payment method.

Photograph it immediately and contact us within 48 hours at hello@quebelek.com with your order number and photos. We'll arrange a replacement or repair at no cost.

If the damage is due to a production defect, you're covered for up to 2 years from purchase. Contact us with photos and your order number and we'll assess it.

If the damage was caused by an accident or improper care, we recommend taking it to a trusted local goldsmith for repair. We reserve the right to decline repair requests we consider unreasonable.

All QUÉBELEK orders come in our signature micro suede bag and box — already gift-ready.

Yes. Gift certificates are available in any amount and has no expiry date.

Visit our full Jewelry Care guide on the Ethical Craft page — it covers cleaning, storage, and care by material.

The most accurate way is to visit a local jeweler for a professional measurement. You can also measure at home using a strip of paper: wrap it around your finger, mark where it overlaps, measure the length in mm — that's your circumference. Use our size guide to convert to your ring size.

Contact us at hello@quebelek.com as soon as possible. If production hasn't started yet, we can adjust your size. Once production has begun, we're unable to make changes — but you can return the piece within 14 days of delivery for a refund and reorder in the correct size.

All QUÉBELEK necklaces are adjustable in length — so they sit exactly where you want them. Each product page lists the length range. If you have questions about fit, feel free to reach out at hello@quebelek.com.

Our ear cuffs are available in S (8mm inner diameter) and M (12 mm inner diameter). Both sizes are designed to fit comfortably on most ears — if you're unsure which to choose, check the individual product page for guidance or contact us.

All QUÉBELEK pieces are made from 925 recycled sterling silver with either rhodium plating or 18k gold vermeil using recycled gold. Same quality, smaller footprint.

Recycled silver is recovered from existing silver sources — industrial waste, old jewelry, electronics — and refined back to its pure state. It's chemically identical to newly mined silver, with significantly lower environmental impact.

Our manufacturing partner holds full certification from the Responsible Jewellery Council — the global standard for ethical practices covering labor rights, environmental impact, and responsible sourcing.

Our packaging is handmade in a small atelier from micro suede — washable, reusable, and designed to be kept. Every element is chosen to avoid single-use waste.

Visit our Ethical Craft page for the full story on how and why we make things the way we do.